Frequently Asked Questions

“Find quick answers to common questions about our products, orders, and policies. For anything not covered here, feel free to contact us directly.”

Arborique products are uniquely digitally designed and precision-crafted using advanced machinery (like CNC), ensuring consistency, durability, and elegance. We do not use traditional handcrafted methods—each piece is engineered with accuracy and a refined aesthetic.

Yes, we offer customizations based on your preferences for select products. Please visit our Custom Orders page or contact us directly to discuss your requirements, and we’ll let you know what’s possible.

Yes, our products are crafted from high-quality, real wood or engineered wood materials, depending on the item. All materials are carefully selected for strength, appearance, and sustainability.

Most orders are crafted within 5–7 business days, followed by 3–5 days for delivery (depending on your location). Please note that:

1. Larger orders (more than 3–5 items) may take an extra 4–7 business days (depending upon quantity) for completion.
2. Final finishing and drying of coatings require additional care, which may slightly extend processing time.
3. External factors such as transportation issues, weather conditions, or unforeseen events may also affect delivery schedules.

We always ensure your order is safely finished and ready before dispatch.

At Arborique, we do not accept any returns or exchanges under any circumstances.
All of our products are solid wooden pieces, designed with precision and durability, and are carefully packed to prevent damage during transit. Before dispatching any order, we also take clear photographs of the final product as proof of its perfect condition at the time of shipping.
Due to the nature of our process and product quality, the possibility of damage is extremely rare. However, for complete details on this policy, please refer to our Return & Refund Policy page.

To maintain your product’s finish and quality, keep it away from direct moisture, clean it with a dry or slightly damp soft cloth, and avoid exposure to harsh chemicals or direct sunlight.

Currently, we only deliver within Pakistan. International shipping will be introduced in the near future.

At the moment, payments can be made through manual bank transfer. We are working on adding secure online payment gateways soon.

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Discover Arborique’s Luxurious Wood Art

At Arborique, we create exquisite wood art that embodies elegance and modernity, perfect for enhancing your refined decor with our premium designs.

Close-up of a CNC machine in action in an industrial setting.